Write to us at hello@fun888.gg

A single address covers everything: hello@fun888.gg. Lucas Bennett and the editors watch it themselves instead of pushing it through a shared support desk. We aim to reply within two working days (Monday to Friday, UK time). Notes that arrive late on a Friday tend to get a response by Tuesday, and privacy requests are dealt with comfortably within the 30-day GDPR window.

To help us move faster, include the complete URL of the page your message concerns and, where it is useful, a screenshot or the precise wording you take issue with.

What we are happy to hear about

  • Fixes and refreshes. Point out anything on the site that no longer lines up with what an operator genuinely provides, and we will verify the detail again and update the page.
  • Tips and player experiences. A firsthand report of a KYC review that dragged on for weeks, or a support rep who actually sorted the problem, feeds straight into our retest queue and can move a casino up or down.
  • Operator nominations. Casinos are welcome to put themselves forward for review. Our verdict comes from our own hands-on testing, and no listing or rating is ever for sale.
  • Media enquiries. Journalists and podcast hosts can reach Lucas at the same address; add "Press" to the subject line so we can route it correctly.
  • Privacy and data requests. Handled through this same inbox; our Privacy Policy lays out the details.

What we cannot do for you

One boundary deserves a clear statement: Fun888.gg reviews casinos strictly as an independent outsider. We are not an operator, we run no player accounts, we never touch player funds, and we cannot step into a dispute between a player and a casino. Locked accounts, forgotten passwords and slow withdrawals need to go to that casino's own support team first.

We can't resolve casino disputes, but here's who can

If an operator has declined to fix a legitimate complaint, the right place to take it is the regulator that issued its licence, not us. Look up the live public register of the relevant authority to confirm the licence and file your complaint: the UKGC (gamblingcommission.gov.uk), MGA (mga.org.mt), Spelinspektionen (spelinspektionen.se), KSA (kansspelautoriteit.nl), Spillemyndigheden (spillemyndigheden.dk), ANJ (anj.fr) or ACMA (acma.gov.au), whichever one licensed the operator. That is the proper channel, and the one operators are legally obliged to answer.

If gambling has started to weigh on you or on someone close to you, please visit our Responsible Gambling page. It lists free, confidential support services in each of the countries we cover. Strictly for adults aged 18 and over.